Articles Kohler- Code of Ethical Conduct Langham Case Study My Week as a Ritz Carlton Waiter – Harvard Business Review Cornell Hotel School Benefits of a Code of Conduct A Process for Developing a Competency Model Competency Modelling Research Hyland- Document Management Systems What is Workflow Management? Mather Age Well Study More from Cornell- Best Practices Hotel Industry SOP Specific Hotel Bespoke FIrm Luxury Brand- SOP Case Study Platform Research SOP Software Options Gather and Display Option Breakdown PowerDMS Display Intranet Samples with Sharepoint (Tony Shared) SharePoint vs PowerDMS Process.st Templates Narrato for Workflows Videos Video- Best Practices for Documentation Video- Preparing for Process Documentation Sharepoint Overview Video Sharepoint Intro Video